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Return & Refund Policy 

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At Silk Canvas, we take great care to ensure that every order meets our quality standards before it leaves our facility. As our products are carefully inspected and packed prior to dispatch, all orders are considered final sale, and we do not accept returns, refunds, or exchanges except where expressly agreed by Silk Canvas in accordance with this policy.

We strongly encourage customers to review the product photographs, measurements, colours, descriptions, and other available details carefully before placing an order. If you require additional photographs or information about a product, please contact us before purchasing. Our team will be happy to provide additional details wherever possible.

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1. Quality Inspection Before Dispatch

Every product is inspected by our team for visible defects, damage, and quality issues before it is packed and shipped.

We make every reasonable effort to ensure that the product you receive corresponds to the product shown and described on our website. If you have any questions about the condition, colour, finish, size, or other characteristics of a product, please contact us before placing your order.

Once an order has been placed, the customer is deemed to have accepted the product based on the photographs and information available at the time of purchase.

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2. No Returns, Refunds or Exchanges

All orders are final sale. We do not accept returns, refunds, or exchanges due to a change of mind, incorrect size selection, colour preference, product preference, or any other reason where the product has been correctly supplied and is not defective.

Please carefully review all product photographs, measurements, descriptions, and other information before completing your purchase.

If you need additional photographs or clarification about a product, please contact us before ordering. We encourage customers to make use of this option whenever they are uncertain about any aspect of a product.

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3. Defective or Incorrect Products

Although every product undergoes a quality check before dispatch, if you believe that your order has arrived with a manufacturing defect or that you have received an incorrect item, please contact us as soon as possible after delivery.

Please provide clear photographs and a description of the issue so that our team can assess the matter.

If Silk Canvas determines, at its sole discretion, that the product was defective before dispatch or that an incorrect product was sent, we will work with you to determine an appropriate resolution.

No return should be sent without prior written approval from Silk Canvas. Unauthorised returns may not be accepted.

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4. Product Photographs and Colour Variations

Customers are responsible for reviewing the product photographs and descriptions carefully before placing an order. We are happy to provide additional photographs or information upon request before purchase.

Please note that colours may appear slightly different depending on lighting conditions, photography, screen settings, and the device used to view the product. Minor variations in colour, texture, weave, finish, or appearance that are inherent to the material or handmade nature of a product will not ordinarily be considered defects.​

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5. Parcels Returned, Refused, Abandoned or Not Collected

If a parcel is returned to Silk Canvas, abandoned, destroyed, or otherwise undelivered because:

  • applicable customs duties or taxes were not paid;

  • delivery was refused;

  • the recipient could not be contacted;

  • the parcel was not collected within the carrier or postal service's holding period; or

  • any other action or omission by the customer prevented delivery,

the original shipping charge is non-refundable.

If the parcel is physically returned to Silk Canvas, any refund of the product value will be considered only after the parcel has been received and inspected. Where a refund is approved, the refund will be limited to the value of the goods in their original, unused, and saleable condition, less:

  • the original shipping cost;

  • the cost of returning the parcel to India;

  • any customs, duties, taxes, handling, storage, or other charges incurred by Silk Canvas; and

  • any other non-recoverable costs associated with the return.

If the goods are damaged, used, altered, or otherwise not in their original saleable condition when returned, no refund of the product value will be due.

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6. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, postcode/ZIP code, recipient name, and contact telephone number at the time of placing an order.

Once an order has entered export processing, we may not be able to change or correct the delivery address.

Any additional costs resulting from an incorrect, incomplete, or undeliverable address—including re-shipping, return shipping, storage, handling, or other carrier charges—will be borne entirely by the customer.

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7. International Orders

International orders are final sale and cannot be returned or exchanged except where Silk Canvas expressly agrees to a return or exchange in accordance with this policy.

Customers are therefore requested to carefully review product details, measurements, photographs, colour, and other information before placing an international order.

Where Silk Canvas exceptionally agrees to a return or exchange, the customer will be responsible for:

  • the cost of shipping the original item back to India;

  • the cost of dispatching a replacement or exchanged item to the customer;

  • any customs duties, taxes, clearance fees, or handling charges arising on either shipment; and

  • any other applicable shipping or carrier charges.

The above does not apply to a parcel that is confirmed as lost in transit, which will be handled separately in accordance with the applicable shipping terms.

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8. Lost or Undelivered Parcels

If a parcel is confirmed by the relevant carrier or postal service to have been lost in transit, Silk Canvas will work with the carrier to investigate the shipment and determine the appropriate resolution.

A parcel that is delayed, held by customs, awaiting payment of duties, refused, or not collected does not automatically qualify as a lost parcel.

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9. Shipping Charges for Special or Bulk Orders

Shipping rates may vary depending on the quantity, weight, dimensions, destination, or special handling requirements of an order.

For bulk, unusually heavy, oversized, or special-service orders, the actual shipping cost may differ from the standard shipping amount displayed or initially charged.

If the actual shipping cost is significantly higher than the amount paid, Silk Canvas will contact the customer before dispatch to collect the additional shipping amount.

If the customer does not wish to proceed with the revised shipping cost, the order may be cancelled before dispatch and the amount paid may be refunded, subject to any applicable payment processing or non-recoverable charges.

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10. Contact Us Before Placing Your Order

If you require additional photographs, measurements, clarification regarding colour or material, or any other product information, please contact Silk Canvas before placing your order.

We encourage customers to ask questions and request additional information whenever needed so that they can make an informed purchasing decision.

By placing an order with Silk Canvas, you acknowledge that you have reviewed the available product information and agree to the terms of this Return, Refund & Order Policy.

Silk Canvas reserves the right to assess individual cases and determine an appropriate resolution where circumstances fall outside the situations specifically described above.

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