Shipping Policy

This Shipping and Delivery Policy applies to products purchased from www.silkcanvas.in (hereinafter referred to as website).

Throughout this document, “we”, “us”, “our'', “ours'' refer to Paint The Town. Wherever we have said ‘you’ or ‘your’, this means Customer/You.

ORDER PROCESSING

All orders are processed within 2-3 business days. Business days do not include weekends and Holidays

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING COVERAGE

Free shipping is available throughout India

SHIPPING CHARGES

Shipping charges vary depending on the destination country. The applicable shipping charge will be calculated and displayed at checkout based on the shipping address provided.

The current shipping charges are:

India — Free Shipping
United States — ₹3,799
Canada — ₹3,799
United Kingdom — ₹3,499
Ireland — ₹3,499
Germany — ₹3,499
France — ₹3,499
Italy — ₹3,499
Singapore — ₹1,899
Malaysia — ₹1,899
Sri Lanka — ₹1,899
Maldives — ₹1,899
Saudi Arabia — ₹2,299
Qatar — ₹2,299
Kuwait — ₹2,299
Oman — ₹2,299
Bahrain — ₹2,299
Austria — ₹4,299
New Zealand — ₹4,299

Shipping charges listed above cover transportation of the order from India to the delivery address provided by the customer. Any applicable customs duties, import taxes, VAT/GST, customs clearance fees, handling charges, storage fees, or other destination-country charges are the responsibility of the customer, as outlined above.

CUSTOMS, DUTIES, TAXES & LOCAL CHARGES

The shipping charge paid to Silk Canvas covers transportation of your order from India to the delivery address provided by you.

Any import duties, customs duties, taxes (including VAT/GST where applicable), customs clearance fees, handling charges, storage fees, or other charges imposed by the customs authority, postal service, courier, or delivery agency in the destination country are entirely the responsibility of the customer.

Such charges must be paid directly by the customer to the relevant customs authority, courier, postal service, or other collecting agency.

Silk Canvas has no control over the amount or timing of such charges and cannot be held responsible for them.

TRACKING OF SHIPMENT

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.

You can track the status of your package 24 hours after your order is dispatched from our warehouse.

TIMELINE FOR DELIVERY OF ORDER

All orders are delivered to the customer within 3-7 working days from the date of shipping.

DELAY IN DELIVERY

Delivery delays can occasionally occur. In case of delay in delivery beyond 5-7 days then the estimated date of delivery, kindly contact Silk Canvas. Silk Canvas shall not be held liable for any delay occurring due to an unforeseeable event, including but not limited to acts of god, war, terrorism, explosions, floods, mechanical breakdowns, strikes, breakdown in essential utilities, pandemic, epidemics, quarantine restrictions or any health emergency and unforeseeable business interruptions.

SIGNATURE

Some orders may require a signature at time of delivery. If signature is required, Courier Company will make three delivery attempts, excluding weekends and holidays. Courier Company will not deliver unless they acquire a signature.

CUSTOMS, DUTIES AND TAXES

Silk Canvas is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of you (tariffs, taxes, etc.).

DAMAGES

Silk Canvas is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

CONTACT

Please contact us by email at thesilkcanvas26@gmail.com for any queries.